It's really easy to update your card details from within your online account. So if your card expires or you want to switch to a different card you can follow the steps below.


Step 1

From 'Home' go to your profile icon which can be found on the top right-hand side of the page :

Step 2

Select 'Payment methods':

Step 3

From here, you can see any payment cards connected to the account. To remove an existing card, click 'Remove.' To add a new card, click 'Add payment method':

Step 4

Once you have clicked 'Add a payment method,' select 'Credit/Debit card' or 'PayPal':

Step 5

Credit/Debit Card: Enter your card details. After you have done this you will be redirected to your bank's authentication page. If you tick the box marked 'Make this the default payment method' then all future payments will be taken from this card, even if there are other cards on the account:

And that's it!

If you have any trouble with the authentication page, you will need to speak to your bank. 

PayPal: You will be asked to log into your PayPal account. Once logged in, you will then be prompted to choose your preferred payment method within PayPal. Please note our team can't see the selected card or bank account used as this is hidden by PayPal.


FAQ's

How do I make a payment?

All of our payments are taken automatically the day before your box is due. The payment will be taken from the payment method we have on file.

For accounts with an outstanding balance, any outstanding charges will be collected after the new payment method is added. After this, your account will be automatically reactivated and deliveries will resume. 

If we can't take a payment don't worry your box will still be sent as planned, we will take the outstanding balance when the funds are available.

What if my payment can't be taken? 

We would first advise you to check in your Butternut Box online account which card we have on file for you and make sure there are sufficient funds.

If you have the funds in your chosen account and you have successfully had authorisation from the bank that it's you adding your card to our system, it may be because your bank is declining the payment to us. The best thing to do is get in touch with your bank first and make sure everything is set on their side. 

Please note: the Customer Love team are unable to update payment details, for security reasons.