My box hasn't arrived

We are so sorry to hear that your box hasn't reached you as planned. We will do everything we can to get this sorted for you ASAP. 

Please reach our to our Customer Love team using one of the following options:

Our Customer Love team work 7 days a week, apart from Public Holidays. Please check on the contact page of your specific country for opening hours. 

Live chat

Our chat feature is the quickest and easiest way to get in touch. 

From the 'Contact Us' page of our website, click on the red chat bubble in the bottom right-hand corner of the screen. Click ‘Start a conversation’ and we'll ask for your name and email address to make things quicker. 

Or you can leave us a message and end the conversation so you aren't waiting. We'll then reply as soon as we pick this up and it will come through via email.

Email

Our UK email address is bark@butternutbox.com.

For customers based in the Republic of Ireland our email address is woof@butternutbox.com.

For customers based in the Netherlands our email address is blaf@butternutbox.com. 

For customers based in Belgium Flanders our email address is woef@butternutbox.com. 

For customers based in Belgium Wallonia our email address is ouaf@butternutbox.com. 

For customers based in Germany our email address is wuff@butternutbox.com. 

You can email us anytime and we'll get back to you as soon as we can.

Social media

Our Facebook, Instagram and Twitter accounts are also monitored by the Customer Love team so you can send us a direct message anytime. 

Please note: The business is closed on Christmas Day, Boxing Day, New Year's Day and Easter Sunday