The quickest way to make sure your dog's weight is up-to-date (and check whether their plan needs to be adjusted) is to login to your online account, and navigate to the 'My Dog' page.
From here, scroll down to find the health section, and click edit in the top right hand corner of this box.
You can then enter your dog's new weight, including more than one pooch at a time, and our behind the scenes magic will recalculate your portion size recommendations.
Select the plan you would like after viewing the options, and this will update your details for your next box, if it is changed before a delivery cut off time (two days before your box is due).
For our bespoke plans (larger than 1.2kg per day), this option may not be readily available, and so the best thing to do is to chat to our Customer Love team. Between 10am-5pm Mon - Thur and 10am - 4:30pm Friday, you can click on the red 'Help' button in the bottom right-hand corner of this screen and use our live chat - one of the team will give you a hand.
To help make things super speedy, it's useful if you send along the following details:
- your dog's new weight
- what sort of shape they're now in i.e. whether they're a bit chubby, just right, or looking a little lean
- how they're getting on with their current pouch size
We'll then be able to let you know whether their daily portion size recommendation has changed, and make any adjustments to their plan for you. Happy days.