Our Customer Love team work 7 days a week, apart from Bank Holidays.

Messenger is the fastest and easiest way to contact us.

Click on the blue bubble in the bottom right-hand corner of this page, or from within the Help area of our website. If you are an existing customer, you will be asked to provide your name, email address, and your dog's name so we can locate your account.
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If you'd like to locate previous messages with our team you can find these within the messenger widget. At the bottom of the widget you'll see three headings:
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1. Home
2. Messages
3. Help
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By clicking messages your previous conversation history will appear.

If you'd like to chat with our team over the telephone, our lines are open from 8:30AM to 5:00PM, Monday to Friday.
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UK customers can reach us on 0203 936 4888, or if you're based in Ireland, it’s +353 1 513 5337.

You can also reach us via social media, which you’ll find linked in the footer of this page. However, we don’t recommend this method for urgent inquiries.
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​Please note: The business is closed on Christmas Day, Boxing Day, New Year's Day and Easter Sunday
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