You can reach us via Messenger every day, including weekends.

🕐 Monday-Friday: Our team are typically available from 8am - 5.30pm (GMT)
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🕐 Weekends: Our team are typically available from 9am - 6pm (GMT)

If you're already logged into your account via web, click the yellow bubble in the bottom right-hand corner of your dashboard:

Then click Send us a message:

If you are logged into your account via our App click on your profile icon, in the top right-hand corner of the page

Then click on Help:

Head to our Contact page and click "Open AI Assistant"

Our AI assistant Fin will be able to help you with most questions, but you can always ask to speak to the team if needed.

By clicking messages in the messenger widget, your conversation history will appear, so you can view earlier conversations you have had with the team.

☎️ We are also available via phone on weekdays. The UK phone number can be found on our Contact page.

You can also reach us via social media, which you’ll find linked in the footer of our website and the Help Centre.

💡 We don’t recommend contacting us via social media for urgent queries; Messenger is the quickest way to get help.

ℹ️ The business is closed on Christmas Day, Boxing Day, New Year's Day and Easter Sunday.

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