✉️ Our Customer Love team work 7 days a week, apart from Bank Holidays. You can reach us via email and messenger every day, including weekends, and we are available on the phone during the week. 👇
Messenger 🗣️
Messenger is the fastest and easiest way to contact us.
Click on the blue bubble in the bottom right-hand corner of this page, or from within the Help area of our website. If you are an existing customer, you will be asked to provide your name, email address, and your dog's name so we can locate your account.
If you'd like to locate previous messages with our team you can find these within the messenger widget. At the bottom of the widget you'll see three headings:
1. Home
2. Messages
3. Help
By clicking messages your previous conversation history will appear.
Phone ☎️
If you'd like to chat with our team over the telephone, our lines are open from 9:30AM to 5:00PM, Monday to Thursday and 9:30AM to 4:30PM on Fridays, except for bank holidays.
UK customers can reach us on 0203 936 4888, or if you're based in Ireland, it’s +353 1 513 5337.
Important: Please keep in mind we’re only able to answer calls from numbers that show caller ID due to system restrictions. If your number’s hidden, we won’t be able to pick up and we’d hate to miss you!
Where you can, please give us a ring from the phone number linked to your Butternut Box account. It helps us find your details quickly so we can get straight to the good stuff — helping you and your pup.
Not keen to show your number? No worries at all. You can always pop us a message on Messenger and our friendly team will be right there to lend a paw.
Social Media
You can also reach us via social media, which you’ll find linked in the footer of this page. However, we don’t recommend this method for urgent inquiries.
Please note: The business is closed on Christmas Day, Boxing Day, New Year's Day and Easter Sunday
Phone Contact for Other Markets
If you're a customer in a market outside of the UK or Ireland and would like to speak to our team by telephone, please use the contact details for your specific region below. All operating hours are specified in the local timezone for that country.
The Netherlands
Our Dutch Customer Love team is available by phone (excluding public holidays):
Monday - Thursday: 9:30 - 16:30 (Local Time)
Friday: 9:30 - 15:30 (Local Time)
Phone Number: +31 20 249 10 65
Belgium
Our Belgian Customer Love team is available by phone (excluding public holidays):
Monday - Thursday: 9:30 - 16:30 (Local Time)
Friday: 9:30 - 15:30 (Local Time)
Phone Number: +32 3 808 04 69
For French-speaking customers, if you wish to speak to a member of the team, please send us an email to request a callback. We will call you back as soon as possible to answer your request.
Email Address:
[email protected]Action: Please use this email address to arrange a call.
Poland
Our Polish helpline is open from Monday to Friday between 9:30 and 16:30 (Polish local time, excluding public holidays).
Polish Phone Number: +48 22 104 62 59
Germany
Our German Customer Love team is available by phone from Monday to Friday between 9:30 and 12:00 (German local time, excluding public holidays).
German Phone Number: +49 89 380 38532