We understand that AI Assistants aren’t for everyone, and we want to assure you that our goal is to enhance, not replace, our existing Customer Love team.
By introducing Fin, we can reduce wait times and handle common questions quickly, allowing our human teammates to focus on more complex or personalised support where it is required.
Our team members are still here and ready to help! If our chatbot can't help you with your query or you need to speak to one of the team, click here to see our contact options.
💡 Note: Fin, our AI Assistant, can track your order, change upcoming delivery dates , change your existing plan (number of pouches, recipe selection) and stop an existing account. If your query is more complex or urgent, you can always ask to speak to the team during working hours, and Fin will connect you with our Customer Love team.
👉 We are working tirelessly to build new features for Fin so that it is able to execute more and more changes on your behalf simply by requesting this during your conversation.