We understand that AI Assistants aren’t for everyone, and we want to assure you that our goal is to enhance, not replace our existing Customer Love team.
We know that when it comes to your pooches, sometimes you need an answer right now. That’s why we’ve introduced Fin, our AI Assistant, to make your life a little easier.
While our Customer Love team is still here 7-days a week for the big stuff, Fin is on hand 24/7 to sort any quick fixes:
Instant Action: Fin can update your delivery date, tweak your plan and recipes, and answer common questions in seconds, any time, day or night.
Human Heart: By handling the routine tasks, Fin frees up our human teammates to dive deep into complex queries and provide the personalised support you need and deserve.
👋 Need a hand? No problem. If your query is urgent or if Fin is unable to help, you can request to speak to the team during working hours. We’re still here, still human, and still ready to help.
💡 Note: Fin, our AI Assistant, is able to help with an array of different queries and actively make changes on your behalf. However, if your query is more complex or urgent, you can always request to speak to the team during working hours, and Fin will connect you with our Customer Love team.
You can also reach us via social media, phone and email - the details of which you can find here: https://butternutbox.com/contact
💡 We are working tirelessly to build new features for Fin so that it is able to execute more and more changes on your behalf simply by requesting this during your conversation.