With the long weekend fast approaching, we’re adjusting our support hours. Here is when our team will be available to assist you and your pup:
Our Support Schedule
Good Friday: Reduced Service
Saturday: Support available as usual via Messenger & Email (9 am – 6 pm)
Easter Sunday: Closed
Easter Monday: Reduced Service
Need a hand?
If you need to make a change while our team is working at a reduced capacity, you still have access to support 24/7:
Our Help Centre: Our Help Centre is always open for general advice and step-by-step guides.
Chat with Fin, our AI Assistant: Fin is available 24/7 to help with instant updates like delivery dates or recipe changes. When you're logged in via Messenger, Fin can jump in and handle many of these for you right away.
The Customer Love Team: For everything else, you can find all the ways to contact our team here. We’ll be checking messages and getting back to everyone as quickly as we can during our opening hours.
Note: Please keep in mind that neither Fin nor our team can apply changes to a box that has already passed its cut-off point.
Wishing you and your furry friends a wonderful long weekend!