If you receive a message from DPD or Yodel to say that your box has been delivered but you can't find it:
Have a quick check outside in case it has been left in a safe place on the property. The driver should usually also provide a photo of where this was delivered for reference.
In the unlikely event that you can't locate your box, or think it may have been stolen, please contact our Customer Love team and they will be happy to help. You can reach them by clicking on the blue Messenger bubble in the bottom right-hand corner of this page. Alternatively, drop us an email or give us a ring during our opening hours.
If you receive a message from one of our couriers that your box has been refused:
Please reach out to our team for assistance so we can help look into the cause and help get things back on track. You can click on the blue Messenger bubble in the bottom right-hand corner of this page. Alternatively, drop us an email or give us a ring during our opening hours.