If you receive a message from DPD or Yodel to say that your box has been delivered but you can't find it:
Have a quick check outside in case it has been left in a safe place on the property. The driver should usually also provide a photo of where this was delivered for reference.
In the unlikely event that you can't locate your box, or think it may have been stolen, please contact our Customer Love team and they will be happy to help. You can reach them by clicking on the message bubble in the bottom right corner of this page or check out other ways to get in touch here.
If you receive a message from one of our couriers that your box had been refused:
Please reach out to our team for assistance so we can help look into the cause and help get things back on track. To chat with us for more support, simply click the message bubble at the bottom right of the page or if you prefer, find out other ways to reach us by clicking here.