Butternut Box

Planning Ahead: How Bank Holidays May Affect Your Delivery

Bank Holiday Deliveries

Track and trace your delivery: how to locate your box and get updates on your order

Tracking Your Delivery

Advice for Your Driver: How to Add Notes, Safe Place Preferences, and Neighbour Instructions to Your Delivery

How to Update Your Delivery Instructions: A Step-by-Step Guide

Potential packing error? What to do if you have received an order with incorrect or missing meals

My Order Has Incorrect or Missing Meals

What to Do If You Think You've Found Something in Your Meal That Shouldn't Be There

Foreign Object In Your Pouch/ Box

Advice to Help If Your Dog's Meals Have Arrived Late, Thawing, or Feel Soft

Defrosted Pouches on Arrival

What to Do If Your Box Is Late, Missing or Undelivered

Where’s My Box?

What to Do if Your Box Goes to the Wrong Address or Can't Be Located

My Box Was Delivered to the Wrong Address

What to do if your delivery has been disposed of by the courier

My Box Was Disposed Of

What to Do If Your Butternut Box Is Damaged

Advice to Support If You've Run Short on Pouches

What’s for Dinner? Ideas to Help When You’ve Run Out of Meals

DPD, InPost and dual courier delivery days!

What Couriers Do We Use?

Managing delivery hitches during adverse weather conditions

Extreme Weather & Your Butternut Box Delivery

Find helpful answers and support for any delivery-related queries or issues.

Delivery Queries

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