We are so sorry to hear that your box hasn't reached you as planned. We will do everything we can to get this sorted for you as quickly as possible.
Contact Us for Support
Please reach out to our Customer Love team and we'll be happy to lend a hand to get things back on track and raise a report of this delivery experience.
Tracking Your Box
If you haven’t done so already, we also recommend checking the tracking for your order, should the courier have provided more insight on why this has happened.
If You're Out of Meals for Your Dog
If a delivery delay has left you short of meals for your dog, we understand this can leave you feeling unsure of what to feed them. We recommend checking out our article here where our team shares ideas to help keep your pup's tummy happy. Whether it’s finding a local Pets at Home that stocks our meals or suggesting tasty recipe ideas, we'll do our best to ensure you're covered.
If Your Meals Are Delayed Beyond 50 Hours:
If it appears unlikely that your box will reach you within the 50-hour safety period from when they left our warehouse, please contact our team as soon as possible. After 50 hours in transit, we do not recommend feeding the meals to your dog. We're here to help and ensure you receive a safe and suitable replacement.