All of the meals that we make are freshly cooked and then immediately frozen. Just like human food, you'll need to keep the meals either frozen or chilled if you're travelling with them.

Many of our pet parents who take our food on holiday with them simply pop it back into the box from the freezer with the WoolCool insulation and ice packs to keep everything cool in transit. This should keep the food chilled for up to 24 hrs at an ambient temperature if you're perhaps travelling by car. (Pouches must be fully frozen prior to travel and during travel, the box must also be fully sealed to ensure they do not thaw).

If you're travelling within the UK, we can simply send a box of meals to the address that you're staying at during your trip so you don’t have to worry about taking anything with you.

Once the meals are thawed, they can remain chilled (unopened) for up to 7 days in the fridge.

Unfortunately, at the moment we’re not able to arrange to send our meals overseas for you. If you're travelling abroad with your dog and you aren't able to take some of their usual Butternut meals with you in a chilled environment, you may wish to log in to your online account and delay your next delivery to make sure that we don’t send any more food until you're back home.

If you're traveling for an extended period and visiting a country where we stock Butternut, you're welcome to create a new account there. Simply visit our website, select the correct country by clicking the flag at the top right of our website, then update your settings, save, check and complete the sign-up process by clicking 'Build Your Box'.

Important: Please note that this will create a new subscription. Be sure to manage any necessary changes, such as pausing or cancelling subscriptions before the cut-off dates, to avoid unwanted deliveries in either country.