From the 'My Dog(s)' page of your online account or app you can edit their profile at any time. You can also add a dog to your plan.
The Importance of Updating your dog's weight
We ask that you keep us updated with your dog's weight so that we can make sure we are sending the right amount of food.
This is really important with puppies in particular because as they grow and their weight changes so will their portion size. You can read more about puppy feeding here.
Step-by-Step Guide:
Step 1:
To update your dog's weight, go to the 'My Dogs' page
Step 2:
Scroll down to 'Her/His details' and Click 'Edit' in the top right-hand corner. You can then enter your dog's new weight and body condition (if changed). Our system will recalculate the recommended portion if necessary.
Step 3 (if required):
It might be that there is no change to your dog's portion sizes, especially if the weight change is minimal or they are fully grown. However, if we do suggest a change, the website or app will show this to you some options in the next step. That might look something like this:
You can click 'No Thanks' to stick with the existing option, or click 'Confirm Plan' to update to the new recommended serving size.
Why Can't I Update My Dog's Weight?
If you are on one of our larger plans (meaning your dog needs more than 1200g of food per day), this option may not be automatically available so it's best to contact our Customer Love team to see if we can work out a bespoke option.
*Please note, if you change your plan after the cut-off for your next delivery (outlined in your delivery reminder email) this box will still contain your old options. The changes will then take effect from the following box.