Woooo more dogs in the Butternut pack!
How to Add Your Dog to the Account:
It's super easy to add a new dog to your plan. Head to the 'My dogs' page in your online account and you'll see a + symbol at the top right hand side of the screen.
What Details We’ll Need from You:
You'll need the following details about your new pooch to hand:
age
weight in kg
how active they are (lazy, normal, hyper)
what sort of shape they're in (slim, normal, chubby)
how many snacks or treats they eat during the day (none, up to 5, more than 5)
whether they have any allergies or health issues
Once you have filled in their details, we'll make a recommendation of calories per day for each dog on the account.
You can then update your plan accordingly so that you are receiving the correct amount of food for your dogs.
There's no limit on the number of dogs you can add, but we can only send so much food in a box. If your dogs' needs exceed this, you may need to manually adjust your delivery dates so that you are receiving food more often - or open another account.*
How do I split the meals between my dogs?
If you have more than one dog, we’ll usually send you larger pouches that can be shared between them. This often works out cheaper, and it’s kinder to the planet too (less packaging, fewer transport miles – win win!).
Some examples of how this can work:
Two dogs with the same amount
If you have two dogs who each need 300g per day, we’ll send 600g pouches. That way, you can split one pouch between them.
Two dogs with different amounts
If one dog needs 200g per day and the other needs 300g per day, we’ll send 500g pouches. You can give one dog 200g and the other 300g from the same pouch each day.
Larger portions
If one dog needs 400g per day and the other needs 800g per day, we’ll send a 1.2kg daily plan (that’s 2 x 600g pouches per day).Dog 1 gets 1 x 600g pouch + 200g from the second pouch
Dog 2 gets the remaining 400g from that second pouch
This way, you’ll always have the right daily amount for both dogs, without any waste.
💡 If your dogs need a combined quantity of food you aren't able to select within your account (eg. 700g, 900g or over 1.2kg per day), please drop our Customer Love team a line here. We also have a page about how custom/bespoke plans work here and a guide here on how to view individual dogs' portion size recommendations in your account.
*Please note, we only allow one discounted sign-up per household. If you open another account at the same address and have already claimed a discount, you will not be able to apply a second sign-up discount to the new order.