Step 1:
Simply Log in to your account.
Step 2:
From the Home Page click 'My Dog' at the top left of your page.
Step 3:
From here, scroll down the page until you see their "Daily Portion" and click 'Edit'.
Step 4:
You should now have been taken to page titled 'Your Plan' and where you can select the change you wish to make. Click 'Change Daily Serving Size'.
Step 5:
You'll now be asked to choose a new serving size. Simply click the arrows to the left of right to choose the amount of food you would like to feed your dog per day.
Step 6
Click "Review Their Plan"
Step 7:
You'll then be shown a page with your full plan details with this update and be given the option to either make further changes if needed. If you are happy with your new plan simply click 'Confirm Plan'.
Step 8:
You'll now be shown the confirmation of your changes. This includes confirming the next box this will apply to.
Please note: If you have a box currently being processed, our team will be unable to make changes past the cut off time for that box. If this occurs you will see a notification highlighted below the confirmation.
What Pouch Sizes Does Butternut Offer?
Our pouches are available in 125g, 200g, 300g, 400g, 500g and 600g meal sizes.
What If My Dog Eats Less Than 125g a Day?
No worries—small appetites are welcome here! 🐾 Once opened, our meals stay safe and tasty in the fridge for up to 2 days, as long as they’re stored in an airtight container (Tupperware does the trick nicely).
That means you can plan to use half a pouch per day, to better suit your pup’s needs. For example:
14 x 200g pouches every 28 days = 100g per day
14 x 125g pouches every 28 days = around 62g per day
Just a heads-up: for safety (and tastiness), we don’t recommend stretching a single pouch over more than 2 days.
Can I Order a Box That Includes Different Pouch Sizes?
Good question, but no—our boxes can only be packed with matching pouch sizes, so we can’t mix different ones (like a 300g and 400g pouch) in the same box. If you need a hand with tailoring the plan to work for you, our Customer Love Team will be more than happy to lend a paw.
Can I Order Smaller Pouch Sizes so I Can Feed My Dog Two Pouches Per Day, One Per Meal?
For pups on bigger plans who need more than 600g a day, we’ve got it covered. Since 600g is our biggest pouch, we offer plans like our 1000g plan, which means two pouches a day—one 500g pouch per meal. You can find more details on this in the questions below.
If your pup eats 600g or less per day, you can tweak your plan—for example, to 28 x 300g pouches every 14 days instead of 14 x 600g pouches. That said, we don’t recommend this. Sticking with the bigger pouch size not only reduces the amount of packaging needed but also keeps things more cost-effective for you.
Aiming to Feed Them More Than 600g Per Day?
If your dog needs more than 600g of food per day, you can choose from our 800g, 1000g, or 1200g plans when selecting your daily serving size. Each of these plans when selected provides 2 pouches per day (e.g., 2 × 400g = 800g).
Due to box weight limits, you may need more frequent deliveries and should see a message pop up at the top of the page to highlight this.
Aiming to Feed Them 700g Per Day?
Since our boxes can only be packed with matching pouch sizes, we’re unable to offer to pack both a 300g pouch and 400g pouch in the same box. Whilst this means we are unable to offer a 700g plan, we do have a few options available to help you find a combination that works well for both you and your dog:
Option A: You can select our 600g plan and mix their Butternut with other food to make up the calories. We have some guidance here to help you balance this.
Option B: You can create a 750g plan by ordering the 500g pouch size and feeding one and a half pouches per day. To do this you would want to order 21 x 500g pouches every 14 days.
If you would like to feed your dog 700g per day, you can create this plan by choosing the following:
Selecting the 500g plan
When reviewing click 'Delivery Frequency'
Move the arrows to select 21 x 500g pouches every 14 days
'Review their plan'
'Confirm' as shown in the above steps.
Option C: If you prefer not to split a pouch over a couple of days and find that a slight increase in food works well for your dog, you can always opt for our 800g plan.
Aiming to Feed Them 900g Per Day?
If you would like to feed your dog 900g per day, you can create this plan by choosing the following:
Selecting the 600g plan
When reviewing click 'Delivery Frequency'
Move the arrows to select 21 x 600g pouches every 14 days
'Review their plan'
'Confirm' as shown in the above steps.
This plan means using one and a half pouches per day. You can safely store the remaining half in some tupperware in the fridge—it will stay fresh when stored this way for up to two days after opening.
Aiming to Feed More Than 1200g Per Day?
If your dog needs more than 1200g per day, our Customer Love Team can create a custom plan just for you—just reach out! You can also read more about our custom/ bespoke plans here.