Butternut Box

How to ensure you don’t miss the deadline to stop or edit your box

The Cut-off for Changing or Cancelling Deliveries

Want to stop or cancel your deliveries? We’ve got you covered

Stopping Your Subscription

How to restart your plan and begin ordering again

Resuming Your Subscription

Add a Picture of Your Dog to Make Their Profile More Personalised

How To Upload Your Dog's Photo To Your Profile

Changing Your Phone Number or Other Personal Info? Here’s How to Update It.

Changing Your Personal Details

Moved home or need to temporarily send your box elsewhere? Here’s how to edit your address

Changing Your Delivery Address

New Dog? Ready for the Rest of the Pack to Enjoy Tasting Butternut? Here’s How to Add Another Pup to Your Plan.

Adding a Dog to Your Plan

How to Adjust Your Subscription and Access Support

Removing a Dog from Your Plan

Want to Order Some Treats or Wellbeing Extras but Don’t Want to Wait for Your Next Delivery? We’ve Got You Covered

Ordering Extras Separately

How to edit your delivery frequency and change your upcoming delivery date to suit your needs

Making Changes to Your Delivery Schedule

A quick guide to changing your pup’s meals.

Making Changes to Your Recipe Selection

Changing Your Dog's Age

How to update your dog's details and check their latest recommended portion size.

Making Changes to Your Dog's Weight

Setting Up Your Plan to Deliver a Daily Amount That Works Well for You and Your Dog

Making Changes to Your Dog’s Portion Size

Making Changes

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