Butternut Box

How to Ensure You Don’t Miss the Deadline to Stop or Edit Your Box

The Cut-off for Changing or Cancelling Deliveries

Want to Pause or Stop Your Deliveries? We’ve Got You Covered.

Stopping Your Subscription

How to Restart Your Plan and Begin Ordering Again

Resuming Your Subscription

Add a Picture of Your Dog to Make Their Profile More Personalised

How To Upload Your Dog's Photo To Your Profile

Guidance on How to Edit and Make Changes to Your Boxes

How to Manage Your Plan

A Handy Key to Navigating Your Online Account

Making Changes to Your Dog's Plan

Growing Puppy or Has Your Dog Gained or Lost Weight?  Here’s How to Update Their Details.

Changing Your Dog's Weight

Changing Your Phone Number or Other Personal Info? Here’s How to Update It.

Changing Your Personal Details

Swapping Meals for Your Dog: Explore Our Variety of Options While Keeping Favourites. Here's How.

Changing Your Dog's Recipe Selection

Moved Home or Need to Temporarily Send Your Box Elsewhere? Here’s How to Edit Your Address

Changing Your Delivery Address

Need to Delay or Bring Forward Your Next Box? Here’s How to Make the Change

Changing Your Upcoming Delivery Date

Changing Your Dog's Pouch Size

New Dog? Ready for the Rest of the Pack to Enjoy Tasting Butternut? Here’s How to Add Another Pup to Your Plan.

Adding a Dog to Your Plan

Understanding Pouch Sizes and Choosing the Right Quantity

Adding and Removing Pouches On Your Plan

How to Adjust Your Plan and Find Further Support

Removing a Dog from Your Plan

Want to Order Some Extras but Don’t Want to Wait for Your Next Delivery? We’ve Got You Covered

Ordering Extras Separately

Making Changes

Create a custom design with text, images, and links

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Kontakt zum Team

Contacter Customer Love

Contact Our Team

Neem contact op met ons team

Facebook DE

Instagram Benelux

Facebook Benelux

Find answers and get help from Intercom Support and Community Experts

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