Butternut Box

Managing Your Plan and Account

What's Inside Your Trial Box & How It Works

Your Trial Box

How the Subscription Works

Forgot Your Password? Here’s How to Reset It

Resetting Your Password

Unsubscribe From Emails

Having Trouble with Your Email or Password? Here's Advice to Help

Can't Log In?

Refer a Friend

Having Trouble Setting Up Your Account and Seeing This Message? Here’s Some Helpful Advice

The Website Says: 'Looks Like You Already Have An Account'

View Your Dog’s Portion Size and Calorie Information

How To See Your Dogs Portion Recommendation

Enjoying Butternut but Need Help with Costs? Here Are Some Tips to Help

Mixed Plans & Keeping Costs Down

Looking to Join Butternut or Already a Fan? Discover Your Discount Options Here

Unlocking Discounts

Personalising Your Dog’s Meal Plan: Important Factors We Consider

Finding the Right Portion for Your Dog

How We Calculate Your Dog’s Recommendation and How You Can Help Keep It Tailored to Them

How We Calculate Your Dog's Portion Size

What to Expect When Your Dog’s Pouch Size or Recipe Is Substituted

Meal Substitutions

Place a One-Time Order Without Restarting Your Subscription Plan

How to Order a Box Without Resuming the Subscription

How to Have Your Personal Information Removed from Our System

Removal of Your Details

Find Out Where We Deliver and What Steps To Take If You Are Relocating

Moving Abroad or Switching Regions

Individual Plans to Meet The Needs of Bigger Appetites

Custom and Bespoke Plans

Managing Your Account

How to Ensure You Don’t Miss the Deadline to Stop or Edit Your Box

The Cut-off for Changing or Cancelling Deliveries

Want to Pause or Stop Your Deliveries? We’ve Got You Covered.

Stopping Your Subscription

How to Restart Your Plan and Begin Ordering Again

Resuming Your Subscription

Add a Picture of Your Dog to Make Their Profile More Personalised

How To Upload Your Dog's Photo To Your Profile

Guidance on How to Edit and Make Changes to Your Boxes

How to Manage Your Plan

A Handy Key to Navigating Your Online Account

Making Changes to Your Dog's Plan

Growing Puppy or Has Your Dog Gained or Lost Weight?  Here’s How to Update Their Details.

Changing Your Dog's Weight

Changing Your Phone Number or Other Personal Info? Here’s How to Update It.

Changing Your Personal Details

Swapping Meals for Your Dog: Explore Our Variety of Options While Keeping Favourites. Here's How.

Changing Your Dog's Recipe Selection

Moved Home or Need to Temporarily Send Your Box Elsewhere? Here’s How to Edit Your Address

Changing Your Delivery Address

Need to Delay or Bring Forward Your Next Box? Here’s How to Make the Change

Changing Your Upcoming Delivery Date

Changing Your Dog's Pouch Size

New Dog? Ready for the Rest of the Pack to Enjoy Tasting Butternut? Here’s How to Add Another Pup to Your Plan.

Adding a Dog to Your Plan

How to Increase or Decrease the Amount of Pouches in Your Box

Adding and Removing Pouches On Your Plan

How to Adjust Your Plan and Find Further Support

Removing a Dog from Your Plan

Want to Order Some Extras but Don’t Want to Wait for Your Next Delivery? We’ve Got You Covered

Ordering Extras Separately

Making Changes

Create a custom design with text, images, and links