Your Butternut subscription is super flexible and you can make changes at any time. When you log in to your online account online or in the app, you will see this page (except with your name in the top right-hand corner, unless you happen to be called Francesca too):
Home
Your homepage. From here you can:
view and make changes to your upcoming deliveries
see any new features or products that have been released
make changes to your dog's recipe selection, pouch size and delivery frequency
My Dogs
What it says on the tin, this is where you can see a breakdown of your dog's current plan. From here you can:
Update your dog's details
Add a profile picture for your dog
Change your dog's portion size, the pouch size or delivery frequency
Arrange a phone or video call with one of our Vet Nurse via Butternut Care
Remove a dog's profile
Add a dog
Note: You won't be able to update your dog's age once your account has been created. The system will update this for you as time naturally passes! If however you have entered your dog's age incorrectly while signing up, please drop us a line here.
Extras
This is where you can find all of our additional products. From here you can:
add recurring extras to your boxes
add extras as a one-off
order an extras-only box to arrive separately from your regular deliveries
Free Food
Who doesn't love a freebie? From here you can:
share your unique referral code with friends and family to get discounts on your boxes
see how many customers and dogs you have referred
see how many meals have been donated to charity from your referrals (we donate a meal for every new customer who signs up)
Your Profile Icon:
Personal details
This is where you'll find your personal details. From here you can:
update your personal details (e.g. name, email, phone number)
update your password
Address Book
This is where you'll find your delivery addresses
update your delivery address
Add delivery instructions
Payment Methods
view, update or remove your payment details
Order History
see your order history and download invoices for your boxes
Help
This is where you can visit our Help Centre, view FAQ's or get in touch with us directly.
Subscription Settings
This is where you can pause your subscription.
Log out
Select this to log out of your online account.