We're really sorry to hear that there's a problem with your order - we'd love to put this right for you.
Let’s Check for a Possible Substitution First
Before reaching out to our team, we're keen to first check if there has potentially been a substitution made. To take a quick look, please check out our article on meal substitutions for more information.
Need a Helping Hand from Our Customer Love Team?
If the advice in the above article does not relate to your concern, the best thing to do is get in touch with our Customer Love team here. They will be glad to arrange a credit, replacement or refund for you as appropriate.
When you get in touch, please let us know as much detail as possible about the situation.
Where relevant please confirm:
The number of missing meals and how many of each recipe is missing.
The number of incorrect meals, along with what should have arrived and what arrived instead.
A list of any missing extras.
Was the box delivered damage or open? If so, please provide photos if at all possible.
For any damaged items, please provide pictures, including showing the damage and product information.
By providing us with the above context, this will not only ensure our team can provide swift and effective support but also ensure our team can accurately report this issue to our internal team.