Our plans are super flexible and we can deliver your dog's food as often as you need it.
Delivery Frequencies
The standard delivery frequencies of our plans can be set anywhere from every 7 to every 56 days. You can also adjust individual box dates when needed. For example, if you choose to have a box sent every 28 days but find that you need the meals sooner you can log in to your online account and bring your next box forward.
Important: Due to delivery weight restrictions, those needing a larger volume of food will require more regular deliveries than those on smaller plans. For example: If feeding 800g per day, you will be able to select deliveries to arrive weekly or every 2 weeks.
Your First Box and Beyond
You'll always receive a trial box to get started. Depending on your plan, you’ll either get a 7-day trial with 7 days' worth of meals (for those receiving the 300g pouch size or larger), or a 14-day trial with 14 days' worth of meals (for those receiving the 200g pouch size or smaller).
The trial gives you both an ideal amount of time with the food so you can see how your dog likes it. We'll include a Welcome Booklet with guidance on how to transition them over to Butternut, which can also be found in our article here.
Butternut is a rolling subscription so you will be automatically scheduled for a second box 7 or 14 days after the trial (depending on which trial size you received).
You can always change this date from within your online account, or via the Butternut App, up until the cut-off point which in most cases is 11 pm two days before.