We understand that AI chatbots aren’t for everyone, and we want to assure you that our goal is to enhance, not replace, our existing Customer Love team.
By introducing a chatbot, we can reduce wait times and handle common questions quickly, allowing our human teammates to focus on more complex or personalised support where it is required. Our team members are still here and ready to help!
If our chatbot can't help you with your query or you need to speak to one of the team, click here to see our contact options.
💡 Note: Fin, our AI chatbot is able to track your order and change upcoming delivery dates; however it currently is not able to stop your account for you. This will still need to be done either within your online account/app - or by contacting our Customer Love team.
We are working tirelessly to build new features for Fin so that it is able to execute more and more changes on your behalf simply by requesting this during your conversation.