What Recipes Can I Choose From?
We offer a variety of gently cooked, nutritionally balanced meals your pup can enjoy.
👉 You can view the full list of recipes here: Our Recipes
You'll also be able to view available recipes, including nutritional information and ingredients, within your account (see steps below), or on our product page. This can be especially helpful if your dog has any dietary sensitivities or certain health
conditions.
Heads up: Some recipes come with a small surcharge due to premium ingredients. You’ll see these clearly marked during selection.
Learn more here: Recipe Surcharges
Cutoff Times: Changes to your upcoming box must be made before the cutoff time, typically 11 PM, two days before your scheduled delivery. After this point, the box is locked for packing, but you can still update recipes for future deliveries.
How to Update Your Dog’s Recipes
You can update your meal selection at any time through your online account or the Butternut Box app.
Quick Tip: Planning to change how many overall pouches you receive in your box?
If you want to increase or reduce the total number of pouches in your delivery, you’ll need to update your plan first.
You can only adjust your recipes to match the number of pouches currently set in your plan.
Please note: Order quantities must be updated in increments of 7.
Step 1: Log into your account
Go to butternutbox.com/users/sign_in or simply log in to your Butternut App, using your email address and password
Step 2: Head to the ‘Your Next Box’ section on your Home page
Once logged in, you’ll land on your Home page.
Scroll down to the section titled ‘Your Next Box’, this is where your current recipe selection is shown.
Click ‘Edit’ on the right-hand side of your recipes.
This will take you to the ‘Fresh Meals’ page, where you can make changes.
Please note: If you are unable to see the option to edit your orders, this may be due to a current order out for delivery having met the cut-off, which means no further changes can be made. If that's the case, you can click the next delivery date shown on your home page, and you will see the option to edit pop up under 'Your Future Box'. This will enable you to edit your future boxes.
Step 3: Choose your new mix
Use the ‘+’ or ‘–’ buttons to adjust the quantities of your current recipes.
To try new meals, click the ‘+’ in the ‘more recipes’ section near the top of the page.
Scroll down to explore all available options and choose the ones you think your dog will love.
Step 4: Ensure your total pouch amount matches your plan
To ensure your recipe selection matches your plan, you’ll see your recipe total clearly displayed at the bottom of the page. If this matches, the progress bar will turn green, and you'll be able to click 'Update Meals'.
Step 5: Save your changes
Once you’re happy, click ‘Update Meals’.
You’ll get a confirmation email and see your changes reflected on the Home page.
Optional:
Once you've updated your meals, you might see a little pop-up showcasing some of our extras. Think tasty treats, handy supplements, and other bits your pup might love.
Feel free to have a browse and add anything that catches your eye. If you'd prefer to skip it for now, just click the ‘X’ to carry on with exploring other parts of your account.
Why Can't I Save My Changes?
Here are a few common reasons you might be blocked from saving:
Your recipe total doesn’t match your plan
Make sure the number of pouches you've selected adds up to the total set in your plan (e.g. 14, 21, 28). If it doesn’t, the system won’t let you save, and you will see the progress bar on this page shown in yellow. The number of pouches selected vs your selected plan will show to the right of this.
If you want to change the number of pouches on your plan, you will need to edit this prior to updating your recipe selection.
You’re on your first box
If we’ve already taken payment for your first box, the recipes are locked in.
You’ll be able to make changes from your second box onwards.
Still Need a Hand? We’re Here to Help
If you’ve got questions or need a bit more guidance, we’re always happy to help.
👉 Simply head to our Contacting Customer Love page and choose the option that suits you best.