We would love to welcome you and your dog back to the pack!
To restart your deliveries, log in to your account via the app or online with your email address and password.
💡 There must be at least one dog on your account for it to be reactivated. If you have previously removed or archived all of the dogs on your account, you will see the following after logging in:
Click on "Add A Dog" and pop in the details of your pet. Once at least one dog is added to the account, you will be able to resume the subscription.
Your paused account dashboard will look similar to the below image:
📦 Review & amend your order details:
Before you resume, check and change your order details.
Delivery Date: Click on the pre-selected date in the image above ☝️ then select your preferred delivery date. The pre-selected date will usually be the next available delivery day from today, which will be within the next day or two.
Recipe Selection: Click edit ☝️ if you wish to change the recipe selection.
Plan Size: If you need to change the size of your plan, you will first need to click into the 'My Dog' section and edit your dog's daily amount of food, which will create an updated plan for you.
Note: None of the above steps will automatically resume the account.
📦 Confirm
Once you are happy with the plan and date selection, click 'Order Box Now'.
The page will briefly load, then show a page confirming your account is resumed:
Once resumed, you will get a confirmation email, and your next delivery will be scheduled automatically based on the date you selected.
If you have selected your delivery for a later date, you will still be able to make further changes, up until the cut-off time for your box.
Welcome back to the pack
We can't wait to cook for your dog again! We hope they are super excited for their fresh meals and that you see some serious tail-wagging when their box arrives.