If you would like to unsubscribe from the Butternut Box marketing mailing list, you can do so at any time. We want to ensure you only hear from us in the ways that suit you best.
A quick heads up on transactional emails: Changing your marketing preferences will not stop your essential account emails. You will still receive automated messages whenever you make changes to your plan, such as pausing your subscription, editing your delivery dates, or updating your dog's details. You will also continue to receive your email delivery reminders. It is important that you receive these emails, as they act as proof of the changes you have made and keep you updated on your upcoming boxes.
Unsubscribing via Email
To stop receiving marketing or promotional emails, you can click the 'Unsubscribe' link located at the very bottom of any promotional email we send you.
If you have an active account, you will still receive delivery reminders and important updates, but nothing else.
Managing Preferences in Your Online Account or App
You can customise your communication settings at any time through your online account or via the Butternut Box app. To update your contact preferences, please follow these four steps:
Step 1:
Navigate to your profile: Click on the person icon displaying your name, which is located at the top right-hand corner of your home screen.
Step 2:
Access your preferences: Select the option labelled 'Contact preferences' from the menu.
Step 3:
Choose your content: Scroll through the list of optional marketing content. Tick the boxes next to the updates you wish to receive, and untick the boxes next to the updates you no longer want to receive. You can choose to receive these updates via email, text message, both methods, or neither.
Step 4:
Save your changes: Click the 'Update Preferences' button to complete the process.
Please note that it can take up to 24 hours for these preference changes to take effect across our systems.
Alternative Options and Account Cancellations
If you need further assistance with your data or your general subscription, our team is always here to help you out.
Cancelling Your Food Subscription
If you are looking to stop your Butternut Box subscription altogether and cancel your future food deliveries, please note that unsubscribing from marketing emails will not stop your deliveries. To cancel your orders completely, please follow the step-by-step instructions in this article: Stopping Your Subscription.
Erasing Your Personal Data
If you wish to have your personally identifiable data permanently wiped from the Butternut Box system, you can request this by reaching out directly to our Customer Love Team, who will process this data deletion request for you.
Contacting the Customer Love Team
If you prefer to discuss your data and marketing settings with us, you can reach out to our Customer Love Team, who can action this for you and provide any support you need.