A Gentle Note Before We Begin
We know that, depending on the situation, removing a dog from your Butternut Box plan can be an emotional step. Whether you're experiencing the heartbreak of saying goodbye to a beloved companion, or your family circumstances have changed, we want you to know you’re not alone.
If you'd prefer a member of our team to make this change for you, we're more than happy to help. You can find ways to reach us here.
How to Remove a Dog from Your Account
You can remove a dog from your plan using your Butternut Box account, either online or through the app.
Steps to Remove a Dog:
Go to the ‘My Dogs’ section of your account.
Scroll to the bottom of the page.
Click the ‘Remove Profile’ button beneath the dog you wish to remove.
You'll then be asked to select the applicable option and confirm.
What Happens Next?
When removing a dog, you’ll be given the option to:
Adjust your subscription to suit the needs of your remaining dog(s).
Cancel your subscription if you no longer have dogs on your plan.
Once removed:
Their details will be securely recorded on the account but their profile will no longer be visible.
Should the change be a temporary option for you, you will be able to change this again later with our support.
Emotional Support and Bereavement Guidance
If you're dealing with the passing of a dog, we’re truly sorry. Our free Bereavement Support Line is here whenever you're ready.
You can speak with one of our in-house Vet Nurses for:
Emotional support
Pet care guidance
Or simply someone to talk to
As part of our wider support, you may also find comfort in our guide on Caring for a Dog Mourning the Loss of Another Pet. It’s full of gentle advice from our in-house Vet Nurses to help both you and your other pets through this time.