We have a fantastic range of tasty treats, dog essentials and wellness products to choose from. Some extras also come in bundles, where you can order multiple packs for better value. You can add them as recurring extras (so they arrive in every delivery) or as a one-off treat.
How do I add extras to my box?
From the home page, click ‘Extras’ - shown on the left of the page.
Scroll through our selection and find the one you’d like to add.
Click on the extra to view more details.
If there are size or multipack options, choose your preferred one.
Select the quantity you’d like.
Click ‘Add to Plan’.
Can I order extras as a one-off in my next box?
Yes! You can add extras as a one-time treat if you don’t want them in every delivery.
Can I order extras on a recurring basis?
Yes, and it’s better value too! Choosing recurring extras means they’ll be included in every delivery automatically.
Can I order extras outside of my subscription?
Yes, we can send extras separately if you need them sooner. This is available both to paused customers or those with an active subscription and does not affect the status of your subscription or plan. Check out our article 'Ordering Extras Separately' for an easy guide to help you with this.
Please note, there is a £2.50 delivery fee for extras-only boxes. Any orders under £10 will also have a £2 small order fee.
It says I’ve reached maximum capacity for my box—how can I order more?
There’s a maximum limit of extras per box in regular deliveries which may vary a little depending on the capacity available. If you see a message saying you’ve reached the maximum, this means there isn’t space for more in your current order. In this case, we recommend placing a one-off extras-only order, which has much more capacity.
Please note, there is a £2.50 delivery fee for extras-only boxes. Any orders under £10 will also have a £2 small order fee. If you need a hand, our Customer Love Team will be happy to help- please feel free to reach out for more support.
How do I remove extras from my plan?
Head to the ‘Home’ page.
Scroll down to see your current extras.
Click the edit button.
4. Click the minus button to decrease or remove the extra.
5. Click 'Save and Close'
Can I return my extras?
Unfortunately, we’re unable to accept returns for any of our frozen meals or our extras. However, if you have a concern about your extras please reach out to our team for further support.