Managing Account Access and Changes: Policies and Procedures at Butternut Box
Overview of Privacy and Security Policies (GDPR Compliance)
At Butternut Box, privacy and data security are of utmost importance, and the company strictly adheres to GDPR regulations. As part of these privacy policies:
Only the account holder can access, manage, or request changes to their Butternut Box account.
Requests from non-account holders, such as family members or friends, cannot be processed unless explicit authorisation is granted beforehand.
This ensures proper account security and safeguards personal and order-related information.
Authorisation Process: Allowing Someone Else to Manage Your Account
In cases where an account holder wishes to authorise another individual (e.g. a partner or family member) to act on their behalf in managing their Butternut Box account, a proper authorisation process is required:
The account holder must email the Customer Love team at Butternut Box using the email address registered to the account.
In the email, they must provide details of the authorised person, such as full name and email address.
The account holder must explicitly confirm authorisation by telling us "I authorise this person to receive information about my account: YES/NO"
The Customer Love team will record these details for future reference, and the authorised individual will be allowed to manage the account as specified.
Handling Account Changes or Cancellations
Account changes, including cancellations, can only be requested by the account holder. The request must be made directly via phone or email through the registered email address, so Butternut Box can verify the account holder’s identity. If the account holder has passed away, changes or cancellations can be requested by providing the following:
The full address, including the postcode
The name of the dog associated with the account
This information ensures secure verification before any changes are executed.
Third-Party Requests
Requests from unauthorised individuals for changes, cancellations, or information on a Butternut Box account cannot be processed. Non-account holders must:
Request the account holder to make the changes or share specific authorisation as outlined above.
Understand that data protection rules apply to all account actions, including minor requests such as updating names or dog details.
Why can only the account holder manage the account?
GDPR and other data protection regulations strictly require that only the account holder can access or change their account without prior authorisation. This ensures security and privacy are maintained.
💡 By following these policies and processes, Butternut Box ensures a secure, user-friendly experience for all account holders and their authorised contacts.