❗ Important ❗
The following info is for customers moving within the same delivery region.
If you are currently based in Great Britain and will remain within Great Britain, you can simply update the address as follows. If you are moving from Great Britain to another area, eg. Ireland, check out our article here for further advice.
✍️ There are two ways to change your delivery address ✍️
Default: Changes the address on your whole account, for all future orders
Single box: A one-off change to the delivery address of your next box only
Changing Your Default Address
This will update the delivery address for all future boxes (for example, if you move house). Changes must be completed by the cut-off point of your next box, which is typically 23:00 two days before the delivery date.
1. On the 'Home' page, select your profile icon in the top right corner:
2. From here, select Account Details
3. Locate 'Default delivery address'. Click 'Edit' in the top-right corner:
4. Update all of the fields and delivery notes (if necessary):
5. Once you are happy with your changes, click 'Save'. Your default address will now be the one you have input above for all future deliveries.
💡 In the Butternut app, the button for 'Save' may say 'Change Details' instead.
Changing Your Address as a One-Off
This change only applies to your next box - perfect if your dog is staying with a friend while you're away. Any future boxes will automatically go back to your usual default address.
If your order is already on its way, you'll need to check the courier's app to see if you can ask them to leave in a safe place or deliver to a neighbour.
1. From your dashboard, you will see your next box details & edit buttons:
2. Click 'Edit' next to the address, and fill in the form - clicking "Update Address" to save. This will change the address just for the upcoming box - all future boxes will return to your default address saved in your account details:
💡 If you are a brand new customer, you cannot amend the address for your first box after the payment is taken. You can still update the address of your future orders in your account, as above. If you need help, contact the customer love team.
ℹ️ Replacement boxes are delivered free of charge if the error is flagged promptly.