Life changes, and your delivery schedule can too. Whether you're going away, running low a little sooner than expected, or simply want to space things out differently, it's quick and easy to adjust your plan online.
Follow these easy steps to update how often you get your boxes—or to move your next delivery to a better date.
Where to Start
Once you’ve logged in either via our website or the Butternut App, you’ll land on your home page.
There, you’ll see the ‘Deliveries’ section right away.
How to Change Your Delivery Frequency
To receive deliveries more or less often, follow these steps:
Click ‘Edit Delivery’
Above your upcoming delivery dates, you'll see an option to click ‘Edit Delivery’.
This opens a calendar showing your scheduled delivery dates.
Can’t see the ‘Edit Delivery’ button? This likely means your current box is already locked for delivery. To make changes to your future schedule, simply click on the following delivery date to reveal the option again.
Edit the Frequency
At the top of the page, you’ll see a white summary box showing your current delivery frequency and number of pouches per box
Click ‘Edit’ inside that box.
Use the plus (+) or minus (–) buttons to choose how many weeks apart you'd like your deliveries
We’ll automatically update the number of pouches to match your new schedule.
Review and Confirm
If you choose to increase or reduce the frequency of your deliveries, you will be shown how this may impact the daily cost of your plan.
Check that you're happy with the updated plan and any advice shared alongside the change
When you're ready, click ‘Update’ at the bottom of the page
Additional Options To Further Edit Your Plan
If you would prefer not to accept the automated update to your plan at this stage and would like to tailor this further, you can simply click 'More Ways To Edit Your Plan'.
This will take you to a pop-up option to either 'Edit daily amount' for your dog or 'Customise your plan'.
If you click 'Edit daily amount', you can then click the arrows on the 'Daily amount' page to select the new daily amount you wish to feed your dog, then review and save your new plan.
If you click 'Customise your plan', you will be taken to the "Customise your plan' page where you can edit the size of the pouch, the number of pouches, and your delivery frequency.
Please note: There may be some limitations to the options available due to weight restrictions and safety controls.
Once you are happy with the selection, simply click 'Review and Update'.
Review the plan shown and click 'Confirm Updates' to complete the changes.
If you, instead, decide you prefer the standard plan at this stage, simply click 'You're on a custom plan'.
This will provide you with the option to click 'Switch To Standard Plan'
You can click 'Review and Update' once you are ready, and check the 'Review Change' page.
If you are happy with the new plan and pricing shown, you can then click 'Confirm Updates' to save your new plan.
How to Change the Date of Your Next Delivery
If you need to move your next box to better suit your plans, here’s how to do it
Open the Calendar View
From your home page, 'Edit Delivery'. This will open the 'Delivery Date' page, sharing a calendar view of your upcoming deliveries. Only your next delivery will be editable and should be highlighted in brown.
Please note: If your upcoming order has already reached the cut-off point for making changes, you will only be able to edit the following box at this stage.
Select a New Delivery Date
Click directly on the date you'd prefer for your next delivery
Then click ‘Confirm new date’ to save the change
Return to Your Home Page
Once confirmed, you’ll automatically be taken back to the home page. Your updated delivery date will be visible under the ‘Deliveries’ section on this page.
What Happens Next
All future deliveries will automatically follow this new schedule and your revised plan will stay in sync going forward.
A Few Things to Keep in Mind
Cut-off Times for Changes or Cancellations
You can usually make changes to your delivery up until 11 pm, two days before it's due to arrive.
For example, if your box is arriving on a Friday, you’ve got until 11 pm on Wednesday to make any edits. After that, your box is locked for packing and will be charged.
Important: If you're in a location with a two-day delivery time, the cut-off is three days before your delivery date.
Find full details here: The cut-off for changing or cancelling deliveries
Need More Help?
Find ways to contact our team here.