We’ve made keeping your furry friend happy and well-fed easier than ever. With the Butternut Box app, you can access:

🐾 Delivery Reminders at Your Fingertips: Get notified about upcoming deliveries, to help you never miss a box and make any changes needed before packing begins.

🐾 Effortless Updates: Easily adjust your orders to fit your dog’s needs.

It’s designed to be simple, stress-free, and perfect for busy pet parents. Download the app today and take the hassle out of mealtime!

We’re dedicated to providing you with a smooth and easy app experience. However, if you need extra support, our Help Centre is packed with step-by-step articles to guide you through any changes.

Here are some of the most common updates you can make:

Top Tip: Use the search bar in our Help Centre to quickly find the support you need.

If you’re having a bit of trouble making changes to your account or using the app, don’t worry! Our Customer Love team is here and ready to lend a paw 🐾.

We’d love to help you out! To reach us, simply join us on chat by clicking our messenger button at the bottom right of this page.

In the meantime, if you’re specifically encountering an issue with the app, we’ve got you covered! Below, we’ve compiled some handy tips and tricks for common app issues that can pop up with any app. We hope these provide a quicker solution while you wait to chat with our team.

Please note, under each of the advised steps below, we’ve included links to Google, Samsung, and Apple’s support pages, offering detailed guidance for many popular devices. However, this is not an exhaustive list. If the additional information provided in those links doesn’t match your device or you need further support with completing the advised steps, a quick search on Google or another browser should help you find more assistance.

Google:

Follow this link to access Google Support’s instructions for Pixel phones.

Samsung:

Follow this link to access Samsung Support’s instructions and follow the initial steps shown.

iPhone (iOS):

Follow this link to access Apple Support’s instructions for iPhone.

Google:

Click here to visit Google support's advice page for the correct steps for your device.

Samsung:

Click here to visit Samsung support's advice page for the correct steps for your device.

iPhone (iOS):

Click here to visit Apple support's advice page for the correct steps for your device.

Android:

Click this link to access Google Support’s guidance for Android devices

iPhone (iOS):

Visit Apple Support’s advice page here.

Google:

Check out Google Support’s page here for step-by-step instructions. They also have a handy page here for freeing up space on your Pixel phone.

Samsung:

Check out Samsung Support’s page here and scroll down to the section titled “ How to clear history, cache and cookies” for step-by-step instructions. For further advice on freeing up more space on your phone, you can also check out their advice page here.

iPhone (iOS):

Check out Apple Support’s page here for step-by-step instructions.

Android:

To uninstall check out Google support's advice page here and click here for help with reinstalling.

iPhone (iOS):

To uninstall check out Apple support's advice page here and click here for help with reinstalling.

Sometimes servers need a break. In the meantime, for quick access to your account, you can also log in directly on our website and make changes there.

We’re always here to help, and we truly appreciate your time and feedback.

If you've tried all the steps above and are still facing any challenges, please don’t hesitate to reach out and update our team. By sharing a description of the issue, along with screenshots (if possible), the steps you’ve taken, and the type of device you’re using, you’ll help us take swift and targeted action to resolve the issue.

Your input enables us to address things more efficiently and ensure we provide the best support possible. We’re looking forward to assisting you further.