Butternut Box

Please note: The advice below is for customers already signed up for our Butternut subscription who may wish to take a break from reoccurring orders for a while and order a box, as and when they need them. You will not be able to order one-off boxes without a subscription set-up.

If you are thinking of giving Butternut a try but are worried about the commitment of a subscription, we have a handy article <a href="https://help.butternutbox.com/en/articles/10559385-how-the-subscription-works">here</a> to tell you more about how our subscription works and the flexibility of your options. You can also read more about our trial box <a href="https://help.butternutbox.com/en/articles/10559362-your-trial-box">here</a>.

If you've paused your deliveries but want to treat your pup to a fresh box of delicious meals without resuming your regular subscription, you're in the right place! Whether you want to adjust the number of pouches first or just need a repeat one-off order, follow these simple steps to get everything just right.

How to Adjust the Number of Pouches:

If you want to order more or fewer pouches than your last delivery, follow these steps before placing your one-off order:

From the home page, click "My Dog".

Scroll down to "Daily Portion" and click "Edit".

Adjust the daily serving size using the arrows.

On the plan review page, check that the number of meals is correct.

1. From the home page, click "My Dog".
 
2. Scroll down to "Daily Portion" and click "Edit".
 
3. Adjust the daily serving size using the arrows.
 
4. Click "Review Their Plan".
 
5. On the plan review page, check that the number of meals is correct.
 
6. Click "Confirm Their Plan".

(Don't worry—this won't reactivate your subscription and will return you to the dashboard/ home page.)

Please follow the steps below to order your one-off box. 

<a href="https://butternutbox.com/users/sign_in" rel="nofollow noopener noreferrer" target="_blank">Log in to your account</a> and head to your Home page.

Scroll down to ‘Is there anything else we can help with?’

Click ‘Get a One-Off Box’ and we'll fetch your latest plan details to create a box.

You’ll land on the One-Off Box page, where you’ll see:

- Delivery date 
- Delivery address
- Recipes 
- Extras

Need to make changes? Tap ‘Edit’ on any section.

Give everything a final check, make sure it’s just right, then hit ‘Complete Order’.

That’s it! Now sit back, relax, and wait for your box of tasty Butternut to arrive. Maybe even do a little happy dance with your pup. 🐶💃

1. <a href="https://butternutbox.com/users/sign_in" rel="nofollow noopener noreferrer" target="_blank">Log in to your account</a> and head to your Home page.
 
2. Scroll down to ‘Is there anything else we can help with?’
 
3. Click ‘Get a One-Off Box’ and we'll fetch your latest plan details to create a box.
 
4. You’ll land on the One-Off Box page, where you’ll see:
 - Delivery date 
 - Delivery address
 - Recipes 
 - Extras 
 
5. Need to make changes? Tap ‘Edit’ on any section.
 
6. Give everything a final check, make sure it’s just right, then hit ‘Complete Order’.
 
7. That’s it! Now sit back, relax, and wait for your box of tasty Butternut to arrive. Maybe even do a little happy dance with your pup. 🐶💃

Ordering a one-off box will not reactivate your subscription

If there's an outstanding payment on your account we won't be able to send a one-off box. 

Our boxes are packed in multiples of 7. For most pouch sizes, the minimum order is 7 pouches. However, for our smallest-sized pouches (125 or 200g), we require a minimum order of 14 pouches.

Any changes must be made before the <a href="https://help.butternutbox.com/en/articles/10558703-the-cut-off-for-changing-or-cancelling-deliveries">cut-off time</a> for this box. After this time, our team will be unable to support with making further changes.

- Ordering a one-off box will not reactivate your subscription
- If there's an outstanding payment on your account we won't be able to send a one-off box. 
- Our boxes are packed in multiples of 7. For most pouch sizes, the minimum order is 7 pouches. However, for our smallest-sized pouches (125 or 200g), we require a minimum order of 14 pouches.
- Any changes must be made before the <a href="https://help.butternutbox.com/en/articles/10558703-the-cut-off-for-changing-or-cancelling-deliveries">cut-off time</a> for this box. After this time, our team will be unable to support with making further changes.

Place a One-Time Order Without Restarting Your Subscription Plan

How to Order a Box Without Resuming the Subscription

Create a custom design with text, images, and links

How to Adjust the Number of Pouches:

Step 1: Adjust Your Plan

Step 2: Place Your One-Off Order

How to Order a One-Off Box

IMPORTANT: